How to Order

Super billion currently operates exclusively online. We do not have a physical retail store, showroom, or in-store pickup service.

Customers can browse and place orders directly through our website 24 hours a day.

1. Select Your Products

Browse our store or product categories and select the item you would like to purchase.

Please carefully review the product details before adding the item to your cart, including:

  • Product model or style

  • Size

  • Color

  • Quantity

  • Other available options

2. Add Products to Your Cart

Click Add to Cart to add the selected product to your shopping cart.

You may continue browsing and add more products before proceeding to checkout.

3. Review Your Shopping Cart

Once you have selected all the products you need, open your shopping cart and review:

  • Product names

  • Selected options

  • Quantities

  • Product prices

  • Discounts, if applicable

  • Shipping fees

  • Total order amount

You may adjust the quantities or remove products before proceeding to checkout.

Please check your selections carefully, as some products may be available in several sizes, colors, or similar variations.

4. Proceed to Checkout

When your order details are correct, click Checkout.

You may sign in to your customer account or complete the purchase as a guest if guest checkout is available.

5. Enter Your Contact and Shipping Information

Please provide complete and accurate information, including:

  • Recipient’s full name

  • Telephone number

  • Email address

  • House number, building, village, or company

  • Street and lane

  • Subdistrict

  • District

  • Province

  • Postal code

Please check the telephone number and delivery address carefully. Missing or incorrect information may cause delivery delays or result in the parcel being returned.

For a receipt or tax invoice, please enter the required billing information in the provided fields or contact us before the order is shipped.

6. Select a Shipping Method

Select one of the shipping methods displayed during checkout.

Shipping fees are calculated based on the products, parcel weight and dimensions, delivery area, and the conditions of the shipping carrier.

Estimated delivery times may vary depending on the destination, public holidays, weather conditions, and the carrier’s operations.

Super-billion currently provides delivery services only. In-store pickup is not available.

7. Select a Payment Method

Select one of the payment methods available during checkout, which may include:

  • QR code or PromptPay

  • Credit or debit card

  • Mobile banking

  • Electronic wallet

  • Bank transfer

  • Other payment methods supported by the website

The payment methods currently available will be displayed on the checkout page.

For payment methods that require proof of payment, please follow the instructions provided and submit the required payment confirmation.

8. Confirm Your Order

Before completing your purchase, please review the following information:

  • Products and quantities

  • Recipient’s name and address

  • Telephone number

  • Shipping method

  • Payment method

  • Total order amount

Once all information is correct, confirm the order and complete the payment.

After the order has been successfully placed, the system will display an order number and may send an order confirmation to the email address provided.

Please keep your order number for tracking and customer service enquiries.

9. Payment Confirmation

We will begin processing the order once the payment has been successfully confirmed.

If the payment is unsuccessful, the order may remain incomplete. Please check the payment status and try again or select another available payment method.

If payment has been deducted but the order was not successfully created, please contact us and provide your payment evidence and relevant details.

10. Order Preparation and Shipping

After payment confirmation, we will check, prepare, pack, and hand the order over to the shipping carrier.

Once the order has been shipped, tracking information will be provided through the applicable notification channel.

Customers can use the tracking number to check the delivery status with the shipping carrier.

11. Order Changes and Cancellations

To request a change or cancellation, please contact us as soon as possible and provide your order number.

Orders can only be changed or cancelled before they enter the preparation or shipping process.

Once an order has been prepared or shipped, changes or cancellations may no longer be possible.

12. Important Information Before Ordering

  • Super billion operates exclusively through online channels.

  • We currently do not have a physical store, showroom, or in-store pickup service.

  • Please check the product model, size, color, and quantity before making payment.

  • Product colors may differ slightly from the images due to lighting, photography, and screen settings.

  • Natural materials may vary slightly in color, pattern, and texture.

  • Products that have been cut, divided, or prepared according to the ordered quantity may not be eligible for return or exchange.

  • Products placed in the shopping cart are not reserved until the order and payment have been successfully completed.

  • If an item is unavailable or cannot be shipped, we will contact the customer to offer an alternative or process a refund in accordance with our Refund Policy.

Contact Us

For questions about products or assistance with placing an order, please contact Super billion through the following channels:

Website: www.super-billion.com
Shopee: Super Billion Shopee
Lazada:  
Super Billion Lazada
Email: superbillion666@gmail.com
Business hours: Mon - Sat (9:00 - 18:00)