Super billion is committed to ensuring order accuracy and customer satisfaction. If you receive an item that does not match your order, you may request a return and refund under the following terms and conditions.
Customers may request a return in the following cases:
The item received is a different model, size, or color from the item ordered.
The item received was not included in the original order.
The quantity received does not match the quantity ordered.
You must notify us within 7 days from the date the order is marked as delivered by the shipping carrier.
Returned items must remain in their original condition and must not have been used, cut, altered, assembled, installed, or damaged.
All accessories, packaging, product labels, and complimentary items received with the order must be returned together with the product.
Please keep the original parcel, shipping label, packaging, and received items until the claim has been reviewed and completed.
Please contact Super billion through one of our available contact channels and provide the following information:
Customer’s name
Order number
Item ordered
Item received
Photos or videos clearly showing the item
Photos of the packaging and shipping label
We will review the information and provide instructions for returning the item.
Please do not return any item before receiving confirmation and return instructions from us.
If Super billion has shipped an incorrect item, we will be responsible for the return shipping costs using the return method specified by us.
We reserve the right not to reimburse shipping costs arranged independently by the customer without prior approval.
Once we receive and inspect the returned item and confirm that it meets the conditions of this policy, a full refund will be issued for the affected item.
If the error was caused by Super-billion, the refund will also include any applicable shipping fees paid by the customer for the order.
Refunds will be processed through the original payment method or another method mutually agreed upon by Super billion and the customer.
The time required for the refund to appear in your account may vary depending on your bank, payment provider, or card issuer.
Returns and refunds will not be accepted in the following cases:
The customer changes their mind.
The customer orders the wrong model, size, color, quantity, or product.
The request is submitted more than 7 days after delivery.
The item has been used, cut, altered, assembled, or installed.
The item is damaged due to use, improper handling, or improper storage by the customer.
Accessories, packaging, product labels, or complimentary items are missing.
The customer is unable to provide proof of purchase or evidence of the item received.
Minor differences in color or appearance caused by lighting, photography, screen settings, or the natural characteristics of the material.
Customers may request to cancel an order before it has been shipped.
Once an order has been shipped, it cannot be cancelled. Any return request will be subject to the terms and conditions stated in this Return and Refund Policy.
Super-billion reserves the right to review and approve return and refund requests on a case-by-case basis, based on the order information, supporting evidence, and the terms of this policy.
Contact us : superbillion666@gmail.com
Last updated: August 2, 2026